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gblackdabest - call center rap manual lyrics

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( 1 verse )

not ya typical call center ,that you used to
communication is the key, respect is a virtue
18 and over any age demographic , if you’re qualified you’re hired
simple mathematics, play some vintage videos

before your shift begins, increase your sales metrics it all depends
you want success you got to earn it , nothing comes easy
honesty and integrity, quality over quantity
rich is the president , grace the first lady

so many years in the business, longevity obviously
read every script verbatim, rules and guidelines
we open everyday, just make sure you’re on time
dress code normal , conduct pivotal

we stay motivated but mostly professional, the best workers
when we working in teams, sending in your resume now
fulfill your dreams, they might call you for an interview
in a weak or two , call center rap manual i got a call coming thru

( chorus )

customer service , customer service
they wanna hear a friendly tone, don’t need to get nervous
customer service , customer service
they wanna hear a friendly voice , don’t need to get nervous

customer service , customer service
they wanna hear a friendly tone, don’t need to get nervous

customer service , customer service
they wanna hear a friendly voice , they need that service

(skit )
ha ha ha call center rap manual, gblackdabest

( 2 verse )

phone ring …

( matthew + agent ) h+llo this is matthew , how may i assist you ?
would you please confirm, your first and last name ?

( christine + client ) christine capital c and then cummings
with 2 m’s lowercase all the same

( matthew+agent ) what seems to be the problem ?

( christine + customer ) well i have unstable internet i tried to troubleshoot it to resolve it
( matthew+agent ) did you disconnect the modem for a few minutes and plug it back in ?

( christine + customer ) did that several times ,didn’t seem to be working

(matthew+agent) i understand it can be frustrating
let me place you on a brief hold , do you mind waiting ?

(christine + customer ) no not at all
please ! just don’t hang up the phone, it took me an hour to call

(matthew + agent) whats your best contact if we get disconnected so i can return the call ?

(christine + customer ) 617 287 5335

( matthew+agent ) great please hold, have your billing in handy incase our tech support arrive

phone transfer ..

( craig + tech support ) this is craig with tech support whom do i have the pleasure of speaking to ?

( matthew + agent ) craig this is matthew, christine is on the other line she’s a customer, glad we finally got thru
she said she’s been having trouble, with her internet specifically

( craig + tech support ) ok , can i have her account number and please go head and send her over to me

( matthew + agent ) h+llo christine, got tech support to facilitate the transfer feel free to ask any questions, you’d like for them to answer
( christine + customer ) oh wow, i’d like to leave a great review
is it possible to do it now ?

( matthew + agent ) don’t worry soon as your call is over , i’m sure craig can show you how … (phone hung up )
uhmn ! yeah uhmn ! uhmn ! uhmn !

( chorus )

customer service , customer service
they wanna hear a friendly tone, don’t need to get nervous

customer service , customer service
they wanna hear a friendly voice , don’t need to get nervous

customer service , customer service
they wanna hear a friendly tone, don’t need to get nervous

customer service , customer service
they wanna hear a friendly voice , they need that service
ha ha

- gblackdabest lyrics

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